Privacy policy
We provide secure collection and generate data about you. Data by which you are identified is termed as “Your Personal Data”. Personal Data does not include any information that is freely available or accessible in the public domain. Your Privacy is most important to us and the protection of your Personal Data is a key commitment for us.
Your personal data we collect from you are as under these circumstances
Personal details like name, contact details, residential address, date of birth, documents such as identity card/passport details / Aadhaar details / PAN / Voter ID/driving license, and/or other details need to open an account with us and/or avail other services from us. Your E swipe solution account details including transaction history, balances, payment details, for effecting transfer of monies through various payment channels provided by us. Financial details like income text, expenses, and/or credit history are needed as part of the application requests for some of our services. Images of documents/ photos uploaded by you are required to open and maintain E swipe solution account with us and/or avail of our services from us. Customer voice recordings of our conversations with our customer care agent with you to address your queries/grievances Employment details such as occupation, positions held, employment history, salary and/or benefits as part of our record retention for E swipe solution KYC Data Registry purposes under Prevention of Money Laundering Rules, 2005 Specimen signature(s) for processing of your instructions received by us through our various payment channels Your opinions about our services provided feedback or responses to surveys Your information obtained from your mobile/PC device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
Sharing Of Your Personal Data.
Any Personal Data that we have access to shall never be shared without your permission. In various processes/submission of applications/availing of services offerings, we even seek your explicit consent to use/share your Personal Data. In our services and operational processes, we only share the data on a partial and “need-to-know” basis with designated personnel or partners, or service providers. We will share your data with competent/ legal/statutory/regulatory agencies/authorities or partners/service providers acting on our behalf (as the case may be) in the following cases… Only for enabling the provision of the banking services availed by you, strictly on a “need to know” basis and subject to applicable laws. It is directed or required by legal/regulatory/statutory/governmental authorities under applicable laws/regulations through a legally obligated request. It is required by banks/financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
Storage Of Your Personal Data
We store and process your Personal Data only in India, in accordance with the RBI circular in respect of the Storage of Payment System Data dated 6th April 2018. Our backup data center and systems also maintain a backup in case of data loss due to system failure for recovery in India.
Security & Protection Of Your Personal Data
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification, or disclosure. We use the latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third-party cyber security audit agency from time to time. We have provided multiple levels of security to safeguard your app by the Login/Logout option and other features that can be enabled by you. We also ensure the device binding so that the same login cannot be used on a different device without any additional authentication/OTP. Please do not share your login user-id, password, and OTP details with anyone.
Our Cookies Policy
We use cookies in our website/app to maintain the smooth work of our services Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We may use cookie and tracking technology depending on the features offered. No Personal Data will be collected via cookies and other tracking technology however, if you previously provided Personal Data, cookies may be tied to such.